Service Charter and ATO

With resolution n. 2 of 8th May 2009, The Territorial Authority for the Province of Brescia approved the Regulation and its annexes regarding the Integrated Water Service.

Said Regulation is binding for Providers, Municipalities and Customers and replaces any previous applied local regulations defined by the Municipalities and/or Providers. 

The Regulation and its annexes determine definite procedures for the authorization of industrial waste water drainage into the public sewerage system, the forms which must be used to apply, and specific instructions for the granting of waivers to the limit of industrial waste water drainage.

The Regulation disciplines the service, with particular regard to the general rules of water supply, sewerage and purification, the technical standards of the connections, the procedures of admission and authorization of water waste drainage into the public sewer and the administrative management of the service.

It guarantees a uniform procedure in order to make the Integrated Water Service more practical and user-friendly, to determine equal treatment between provider and user, and to promote and favour a correct and functional water use and the optimisation of the infrastructure.

Moreover, it determines the connection fees, already regulated by the Board of Directors following the proxy by the Shareholders’ Meeting, as well as the charges for industrial waste water drainage into the public sewerage system.

SERVICE CHARTER 

 

Territorial Authority REGULATION regarding the Integrated Water Service in the Province of Brescia

With resolution n. 3 of 8th May 2009, The Territorial Authority for the Province of Brescia approved the Integrated Water Service Charter.

The Service Charter regulates the service quality standards, both general and specific, which the provider must guarantee to customers according with the resolution ARERA 655/2015/R/idr.

TERRITORIAL AUTHORITY REGULATION