Update Covid-19

What is the Covid-19 coronavirus?

Coronaviruses are a large family of viruses known to cause diseases ranging from the common cold to more serious diseases such as Severe Acute Respiratory Syndrome (SARS). The virus that causes the current coronavirus outbreak has been called "Severe Acute Respiratory Syndrome Coronavirus 2" (SARS-CoV-2). The disease caused by the new coronavirus has a name: "Covid-19" (where "CO" stands for coronavirus, "VI" for virus, "D" for disease and "19" indicates the year in which it occurred). [Minister of Health]

Acque Bresciane main actions

Acque Bresciane has promptly tackled the risks linked to the Covid-19 epidemic, before other national measures were taken, with organizational and safety instructions. We were able to safeguard all our employees and allow them to work in the best possible conditions to guarantee the best service.

Acque Bresciane has launched a public communication campaign “Noi vi portiamo l’acqua, voi restate a casa: l’acqua del rubinetto è sicura!" across all the main local newspapers in the province of Brescia since March 24th.

Acque Bresciane immediately took part in the working group set up by the National Institute of Health, Environment and Waste  and contributed to the drafting of the following documents:

From Friday 24th April to Tuesday 28th Acque Bresciane supplied water to the military contingent of the Russian army's chemical, radiological and biological defense in the sanification of care homes in the Brescia area: three teams of 25 military doctors supported both by Russian and Italian nurses and specialists. Download the pictures

Services for usersAfter the closure of the territorial branches following the issue of the provisions on contagion containment by the competent authority, Acque Bresciane has implemented a series of actions to ensure the regularity of services, in particular:

  • telephone contact at the free number 800 017476 and 800 601328, check your bills to identify the respective area of reference;
  • email address available to customers for any contractual and information requests at sportelloonline@acquebresciane.it and on the website acquebresciane.it in the online Help Desk and Forms;
  • the suspension of supply interruption actions following notice of arrears;
  • non-application of interest on arrears on bills expiring during the period of implementation of the containment measures for payments overdue 15 days after the end of the suspension of restrictions;
  • possibility to request the instalment of documents through the call centre and/or submission of the request (downloadable from the website at sportelloonline@acquebresciane.it)

The emergency service 800 556595, active 24 hours a day, continues to guarantee full operations. 

Communications

View epidemiological emergency information from Covid-19:

Covid-19 and water

- Is drinking tap water safe?
Drinking tap water is safe. The purification practices to which tap water is subjected are effective in the abatement of viruses, together with environmental conditions that compromise virus viability (temperature, sunlight, high pH levels) and the final stage of disinfection. [National Institute of Health]

- Does hand washing really help prevent coronavirus infection?
Hand washing and hand disinfection are the key to preventing infection. Wash your hands often and thoroughly with soap and water for at least 20 seconds (better 40-60). If soap and water are not available, you can also use an alcohol-based hand disinfectant with at least 60% alcohol. The virus enters the body through the eyes, nose and mouth, so avoid touching them with unwashed hands. [National Institute of Health]

More information

Acque Bresciane, in compliance with health directives, is continuing its activity in the supply areas through the work of its technical staff