1. New Account

When you apply for a supply connection you will be contacted by our technicians for a visit to agree upon the modality and position of the meters. Call the free number 800.017476 or visit one of our help desks. A cost estimate will be sent via mail; after receipt of payment we will proceed with the connection work to the drainage well ready for the meter. The meter will be installed at a later date after you sign the contract.

 

REQUIREMENTS

 

- Customer’s personal data

2. Contract with meter installation

You can sign a new contract at one of our help desks or by calling the free number 800.017476.

REQUIREMENTS

 

Household Accounts
The required documents:

  • ID card and fiscal code
  • Copy of the building permit or self certification of the statutory declaration or copy of another utility bill for the same household (telephone, electricity, gas)
  • Land registry records of the building (they must be provided within 20 days from the delivery of the contract)
  • Proxy statement if the person signing the contract is not the recipient

For commonhold residential developments, the undersigned must be the administrator.

Business and Non Household Accounts
For non household accounts, the contract will have to be signed by the legal representative or authorized delegate.
Required documents:

  • ID card of the business owner or legal representative
  • Copy of the Chamber of Commerce registration certificate or Certificate of Incorporation
  • Copy of the building permit or self certification of the statutory declaration or copy of another utility bill for the same household (telephone, electricity, gas)
  • Land registry records of the building (they must be provided within 20 days from the delivery of the contract)
  • Proxy statement if the person signing the contract is not the recipient

For zootechnical purposes, you should provide the Chamber of Commerce registration certificate and fill in a specific form together with the documents certifying the existence of the breeding facilities so as to apply the specific charge in compliance with current regulation.

 

3. Water service transfer

When relocating, for the registration of transfer you will simply need an ID card and fiscal code, prior contract termination of the previous customer. You can also do this on the phone by calling the free number 800.017476.

REQUIREMENTS

 

- ID card

- Fiscal code

4. Personal data variation

Any variations regarding your address or other personal data can be communicated:

  • At the help desks
  • By written communication, including customer identification code and a copy of the latest bill                                        ‚Äč
  • By telephone, calling the free number 800.017476

 

5. Account variation

All variations on the type of account from the original contract must be regulated by signing a new contract. You can also do this by calling the free number 800.017476.

6. Account termination

You can termine your account:

  • At one of our help desks
  • By telephone (800.017476), communicating customer code and meter number to the operator
  • By written communication, including customer identification code

 

REQUIREMENTS

 

You will need to provide a new address so that we can send you the final bill.

7. Meter reading

Meter Reading is an important new service which is offered to our customers 24/7. You can communicate your meter readings with a simple phone call and no added charges.

REQUIREMENTS

 

  • Write down your meter reading
  • Keep your latest bill handy as you will need the service identification code (on the back of the paper in the upper-left corner)
  • Call the free number 800.017476, access the section for water and select the Meter Reading service
  • The automatic operator will guide you step by step during the data input process