After submitting the request for a quote for a new connection, our technicians will contact you for a joint inspection to determine the methods and location of the meters to be installed.
You will receive the cost estimate by mail or email. After making the payment, we will proceed with the implementation of the works as defined in the estimate.
Please note that, in the case of a water connection, the implementation of the connection does not include the installation of the meter. The meter will only be installed after signing and submitting the activation request form.
How to request a new connection?
After making the connection, you can request the installation of the meter by entering into a new contract.
What will you need?
How to request a new contract with meter installation?
If the meter is present but sealed, you will need to fill out the activation form to reactivate the service.
What will you need?
How to request reactivation?
When the meter is present and functioning, a voltura allows you to change the contract holder for the water service without interrupting the water supply.
If the voltura is due to the sale of the property, a change of tenant, or any other reason other than the death of the previous account holder, you will need the following documents:
If the voltura is due to the death of the previous account holder (mortis causa), the request can be submitted by the heirs, and the following documents will be required:
How to request a voltura?
If the meter is present but has been sealed because the previous user requested contract termination, you need to fill out an activation request.
To suspend the supply and terminate the contract, it is necessary to seal the meter.
You will need the following documents:
How to request a contract termination?
If the information you provided when you entered into the contract should change, you can let us know.
Inform us about the number of family members residing in a condominium by filling out the following form.
In the absence of communication, a family unit composed of three people will be considered. The TICSI tariff applies principles of fairness to users, particularly for residential households, where the reduced consumption range is determined based on the number of family members. Consequently, larger families will benefit from the new tariff by saving on equal consumption. Those who consume "too much" compared to the number of family members will be penalized, in line with the goal of reducing waste and preserving water resources.
How to communicate changes in personal information?
If you change the intended use of the property associated with your utility service - for example, from residential to business or vice versa - you must promptly inform us. The tariff changes will take effect from the date of submission of the variation request.
How to communicate usage changes?
Once we have received your connection request, we will contact you for a joint inspection to determine the installation methods for the connection pipeline. After the inspection, you will receive the cost estimate by regular mail, and only after payment is made, we will proceed with the planned works.
Once the works are completed, the domestic wastewater drains (or those similar to them) can be activated.
To obtain activation, please return the following completed forms:
You can request a preventive opinion on the authorization for discharge into the public sewer system by filling out the following form:
To start the process, the documents must be complete and accurate. Make sure you have correctly filled out all the required fields before submitting the documents.
How to send the connection request?