Skip to main content

Security Deposit

When you enter into a contract, as a guarantee of contractual obligations the Regulatory Authority for Energy, Networks and Environment (ARERA) has stipulated that the operator requires a security deposit. The sum paid covers, at least in part, the risk of non-payment and protects not only the Manager, but all users. Amounts not paid by an individual, in fact, affect everyone else. 

How is the amount of the security deposit calculated? 

Based on your historical consumption and based on the type of utility (domestic, commercial...) and cannot exceed an average of three monthly payments. For condominium utilities (i.e. with 2 or more housing units connected to the same meter) the deposit is 60% of the sum of the deposits calculated on the individual units. 

When must the deposit be paid? Half must be paid when the contract is signed, the other half will be divided into two installments in the first two useful bills. 

Can I be exempt from paying the security deposit? 

Yes, if you enjoy social tariff benefits, you cannot be required to pay the deposit.

If you are a domestic user and do not consume more than 500 metric cubic meters per year, you can activate bank or postal direct debit and in this case you are not required to pay the security deposit.    

When will I get my security deposit back? 

In case of contract termination, it will be returned to you with the last invoice. If you activate bank or postal direct debit, it will be returned to you in the first useful invoice. The security deposit is always returned plus legal interest accrued during the deposit period. 

Who established these rules? 

The Electricity, Gas and Water Service Authority (AEEGSI) introduced these rules on June 1, 2014, in Resolutions 86/2013 and 543/2013. Since then, the security deposit applies to all contracts, new and already active, according to the provisions of ARERA, which replaced AEEGSI. 

AEEGSI Resolution 86/2013

Excerpt AEEGSI Resolution 643/2013