What is a meter self-reading and what is it for?

A self-reading allows your bill to show your actual consumption instead of an estimate, provided it is submitted correctly and within the periods indicated on your latest bill.

 

How can I submit my self-reading?

You can submit your meter self-reading free of charge:

  • by calling the toll-free number 800 017476 (answered by an operator)
  • in your personal area on the Online Service Desk
  • in the ABweb app
  • by sending a text message to +39 347 227 0699 in the format: SUPPLYCODE#READING, where READING is the number shown on the meter

 

Which numbers should I provide for my self-reading?

For direct-reading meters, only submit the black digits.

For dial meters, provide the numbers on the black dials, starting with the thousands dial (X1000), then the hundreds (X100), the tens (X10) and finally the units.

Mechanical meters

image explaining how to take a meter self-reading

Smart meters

smart meter: read only the digits before the decimal point