Information
How can I request information about the water service or an ongoing application?
If you need general information about the Integrated Water Service, the services we offer, or applications and requests you have already submitted, you can:
- call Customer Service
- send an email to sportelloonline@acquebresciane.it
- visit one of our customer service desks (see locations and opening hours)
- send the form below, fully completed, by post to Via XXV Aprile, 18 – 25038 Rovato (BS), Italy
- fill in the attached form and submit it as described at the bottom of the page
Before contacting us, you may want to check our frequently asked questions (FAQ), where you may already find the answer you are looking for.
How long will it take to receive a reply to my request?
Under the Integrated Water Service Charter, requests for information and complaints receive a reply within 30 working days of the date we receive your communication.
What should I know before using the request form?
Before using this form, you can contact Customer Service. Our staff are available to answer your questions and address any doubts, including help with filling in this form, which is also available at our customer service desks.