What is the Integrated Water Service Charter?

The Integrated Water Service Charter is the document approved by the assembly of the Optimal Territorial Area Authority Consortium (ATO) of the Province of Brescia. It sets out the general and specific service quality standards that the operator guarantees to customers, in accordance with ARERA Resolution 655/2015/R/idr. The document reflects a commitment to clarity and transparency between the operator and its customers.

INTEGRATED WATER SERVICE CHARTER

GLOSSARY 

 

What does the Integrated Water Service Regulation cover?

The ATO Regulation governs the Integrated Water Service within the Optimal Territorial Area of the Province of Brescia. In the areas where the service is active, the Regulation is binding on operators, municipalities and customers, and supersedes any previous provision.

The ATO Regulation sets out uniformly:

  • the procedure for authorising the discharge of industrial wastewater into the public sewer system
  • a single set of forms for submitting applications
  • specific provisions for granting exemptions from industrial wastewater discharge limits
  • the procedures and general rules for the provision of water supply, sewerage and wastewater treatment services
  • the technical rules for making service connections
  • the classification of discharges into public sewers and the procedures for their admission and authorisation
  • the administrative management of the service
  • the connection charges for water supply and sewerage services, as set by the ATO Board of Directors under powers delegated by the Consortium Assembly
  • the tariffs for discharging industrial wastewater into the public sewer system

The aim is to make the service work better for customers by ensuring equal treatment of operator and customer in their mutual rights and obligations, to promote the correct and rational use of water, and to make the best use of the service infrastructure.

ATO REGULATION